Refund policy

Damaged or Wrong Items
If you receive a damaged, leaking, or incorrect product, contact us within 48 hours of delivery with your order number and clear photos or a video of the parcel and product. We will replace it or issue a full refund.

How to Request a Return
Email us at [your email] or message us on WhatsApp at [your number] with your order number and reason for return.

Refunds
Once we receive and inspect the returned item, refunds are processed within 5-7 working days to your original payment method (or bank transfer for COD orders). Original shipping charges are non-refundable, and return shipping is the customer's responsibility unless the item was damaged or incorrect.